SUPPORT@SERENITYEVOLVE.COM

Shipping and Delivery

SHIPPING AND DELIVERY

NOTE!!! Orders placed between January 19th-February 18th

It’s been a challenging start of year, and we’d like to thank you for being with us. In response to the newly announced extension of Chinese New Year holiday and related regulations, please kindly be noted that your order might be shipped with a delay due to the extended holiday (Jan 19th PT-Feb 18th PT). We are sincerely sorry for the inconvenience caused. Should you want to cancel the order, please contact our customer service team if you have any questions or concerns. 

The time for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality, check and packaging. All orders are usually sent to our manufacturer for dispatch within 72 hours (HOLIDAYS NOT INCLUDED) after the order is placed and payment is received.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

Selected Products: Galaxy Rose takes 7-12 Business Days (Warehouse in United States)

USA & Canada
Standard Secured Shipping & Insurance takes 14-35 Business Days for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 14-35 Business Days for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE
Standard Secured Shipping & Insurance takes 14-35 Business Days for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured Shipping & Insurance takes 14-35 Business Days for delivery (IF YOUR ITEM IS IN STOCK) 

 

Insured Shipping: If item is lost in delivery or arrives damaged, we will send you a replacement item with no extra cost to you provided sufficient proof is provided.

Priority Insured Shipping: Your Delivery is put at the top of our Orders List each day which we send to our manufacturers. Depending on the order volume we're receiving, expect time may remain similar/equal to Standard Shipping times. Your item is also Insured.

**Some product might be shipped out separately and arrive on difference time because we have warehouse from difference location. **

Tracking Numbers frequently take a few days to a week to update and display correct tracking information. Please use a 3rd party website such as https://trackingmore.com to track your order.

Note that for some countries, shipping may take longer than estimated.

Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.

P.O. BOXES & APO/FPO ADDRESSES

We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.

CHANGES REQUEST

If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

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